Skip to main content

Client rights

We exist to enhance lives—by working with people who have hearing and vision loss, so together we can redefine what’s possible.
A dad helping his son during group therapy

Our charter of client rights is based on the United Nations Convention on the Rights of Persons with Disabilities (2006) and applies across our organisation.

At NextSense, our clients have the right to:

  • Be treated with respect and courtesy
  • Stay informed and be consulted
  • Have a say in decisions made about their care and make informed choices
  • Receive quality services
  • Receive information in alternate formats on the same basis as their peers
  • Expect privacy and confidentiality and access to all personal information held
  • Have another person of their choice support them and advocate (speak up for them) on their behalf
  • Have comments and feedback valued
  • Make a confidential complaint if they are not happy with the services they receive
  • Be supported through their journey with NextSense.

Also in this section

Learn more about NextSense

Back to Governance