NextSense is committed to resolving complaints in an ethical, confidential, timely, transparent and fair way. Only the people who need to help us find a resolution will be involved and you can rest assured that neither you or your family members will be disadvantaged by making the complaint. You also have the right to make an anonymous complaint.
All feedback and complaints will be responded to initially within 24 hours and followed up within 5 working days by phone, a face-to-face meeting or in writing as agreed with you. You have the right to request a support person, family member or advocate to assist with the complaint resolution.
NextSense is committed to ensuring our clients are:
- informed of the complaint’s progress
- appropriately involved in the resolution of the complaint, and
- updated on the implementation of any relevant outcomes, including any action taken and decisions made.